Troubleshooting the mobile app for iPhone
Using System One on mobile works fantastic 99% of the time, but when it doesn't, please use this general checklist that might help you solve the issue and gather information to communicate with support@systemonesoftware.com.
Mobile app or browser?
Just to avoid any confusion: Are you using System One in a browser on your mobile device, or are you using the app that you downloaded from the Apple App Store.
App reinstall / up-to-date
When you experience persistent problems, can you delete the System One app (and it's data) from your mobile device. Then go to the Apple App Store to install the latest version of the mobile app.
Help us understand the issue
When our support team tries to help you, it's important that we are able to reproduce the issue you experience. You can help us in a few different way:
- Screenshots: Please make and send screenshots of error messages or the screen that you see.
- Steps to reproduce: Describe the actions you took that led to the issue. A good format has a number of steps. This is an example:
1. I open the app on my mobile, by clicking the icon
2. The app opens and I see the login screen
3. I enter my username + password and click the login button
4. After logging in, I see the screen "Artists", but no artists are displayed. - Who, when: What is your username and what date/time exactly did your problem occurred?
Booking requests
add-a-booking-request-form-to-your-site
approve-booking-requests
booking-requests
change-artists-shown-in-a-booking-request-form
customize-booking-request-styling
Invoicing
bank-account-in-word-template
batch-modify-records
book-a-payment-on-an-invoice
change-the-currency-of-products
create-credit-note-for-the-full-amount
Availability check
how-to-hideunhide-artists-in-availability
how-to-use-the-availability-check
Bookkeeping
bookkeeping-code
bookkeeping-country
bookkeeping-currency
bookkeeping-update-january-2022
ledger-number
Email
date-and-time-formatting
define-your-spf-record
display-a-logo-in-an-email-signature
domain-authentication
edit-html-in-email-signature
Guest list
activating-a-guest-list
how-to-use-guest-lists
Logistics
itinerary-for-a-show
linked-travel-items-in-email-template
Exporting data
excel-templates
exporting-to-excel
product-type-84d1e
share-artist-schedule-with-another-system-one-client
Files
download-a-selection-of-files
how-much-storage-space-do-i-have-available-in-my-account
make-files-visible-to-external-users
what-are-system-wide-files
Personal settings
display-a-logo-in-an-email-signature
edit-html-in-email-signature
Setup
artist-profile
artists-visible-in-mobile-app
import-my-existing-contacts
promoter-profile
venue-profile
Products
change-the-currency-of-products
ledger-number
product-type-84d1e
unit-in-product
vat-rates
Shows
batch-modify-records
can-external-users-change-show-data
change-multiple-shows-at-once
change-the-currency-of-products
exchange-rates
Address book
batch-modify-records
brnnysund-register-integration
cant-find-address-on-map
company-email-migration
company-with-a-different-postal-address
Word templates
available-merge-fields
bank-account-in-word-template
date-and-time-formatting
esign-ready-template
how-to-create-or-modify-templates-in-word
Advancing
invitation-accepted-by-someone-else
managing-advancing-templates
send-an-advancing-request
what-are-personal-message-templates
what-is-advancing
User management
cant-change-username
create-an-account-for-a-developer
create-an-external-user-account
create-an-internal-user-account
deactivate-an-external-user
System settings
branding
configure-free-fields-shown-in-mobile-app
create-an-external-user-account
create-an-internal-user-account
managing-free-fields
iCalendar
changes-in-system-one-are-not-appearing-in-google-calendar
customize-icalendar-content-with-icalendar-templates
how-to-create-an-icalendar-feed-for-a-user
how-to-view-an-artists-events-on-external-calendars
icalendar-feed
Mobile app
accessing-files-offline-on-ios-devices
accessing-files-offline-on-android-devices
artists-visible-in-mobile-app
configure-free-fields-shown-in-mobile-app
is-there-a-mobile-app
Your website
add-a-booking-request-form-to-your-site
api--with-shows-in-json-format
create-an-account-for-a-developer
embed-shows-on-squarespace
embed-shows-on-wix
Integrations with other systems
add-a-booking-request-form-to-your-site
brnnysund-register-integration
connected-accounts
export-email-addresses-for-mass-mailings
google-places-integration
Contracts
batch-modify-records
change-the-currency-of-products
document-with-multiple-shows
how-to-delete-a-contract
Subscription
can-i-pay-my-subscription-by-invoice
change-my-billing-details
configure-payment-method
frequently-asked-questions-on-pricing
read-only-subscription
Google calendar
changes-in-system-one-are-not-appearing-in-google-calendar
subscribe-to-an-external-google-calendar
Free fields
configure-free-fields-shown-in-mobile-app
free-field-permission-profile
i-have-many-free-field-profiles-after-the-july-2021-update
Requirements
requirements-to-use-system-one
Flights
airports-database
Security
connected-accounts
help-with-sign-in
sharing-user-accounts
sign-in-with-facebook-removed
support--security
eSign
artist-rider-in-esign
can-i-have-my-own-signature-already-on-esign-documents-that-i-sent-out
change-something-specific-in-a-document
create-account-from-esign
do-i-need-another-esignature-service
Bank account
bank-account-in-word-template
setting-up-a-bank-account
Artist
artist-profile
artists-visible-in-mobile-app
change-artists-shown-in-a-booking-request-form
display--hide-artist-in-filters
how-to-hideunhide-artists-in-availability
Timetable
timetable-in-email-template
timetable-in-icalendar-template
timetable-in-word-template
what-is-a-timetable