System One develops software for artist booking agencies managing some of the best musical talent. In just 12 years System One has grown to become a market leading provider of Software as a Service (SaaS) to artist booking agencies around the world.
General details
- Type of employment: Full-time (though flexible to start with part-time and expand into full-time over time)
- Location: Berlin, Germany OR Rotterdam, The Netherlands
About the role
In the role of Customer Success Manager, you will work closely with one of the founders and dive into the ins and outs of the product as well as gain valuable insights into the business and it's processes. You will work with clients from all over the world towards ensuring outstanding customer experience, as well as have the creative freedom and ownership to bring in your own ideas on process improvements.
Responsibilities
Your main responsibilities are customer onboarding and customer engagement, which includes the following tasks:
- Account setup
- Conduct the “Get Started Training” to ensure easy and effective use of System One for new customers
- Act as the main point of contact with customers, answering questions and resolving inquiries
- Conduct regular customer satisfaction surveys
- CRM admin via Hubspot
- Individual projects, such as streamlining the customer onboarding process, customer satisfaction surveys and other processes (ie. improving training materials related to customer experience and success)
For this role, you will need:
- Prior experience in any of the following areas: Account Management, Customer Engagement or Customer Success
- Experience in after-sales admin and CRM
- Language requirements: business level English is a must. German, Dutch or Portuguese are a big plus
- A hands-on, start-up mindset
- Love for creative problem solving
- Excellent communication skills and ability to share your ideas around improvements on the customer experience
- Great attention to detail
It’s a big plus if you have any of the following:
- Experience from the music industry (ie. at a booking agency or in event production)
- Experience using System One (product experience) or any other SaaS in the industry is favorable
- Experience onboarding clients for SaaS
What we offer you:
- A flexible working policy
- A competitive salary
- Dog friendly office in Berlin
- Lots of ownership and autonomy over your work while working closely with the founders and diving deep into the industry
If you are excited by the idea of working with a successful growing company, please send your résumé and a short introduction to jobs@systemonesoftware.com.