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Create credit note for the full amount

1
To create a credit note, navigate to " Invoice" > " Invoices" and click on the detail page of the invoice you want to create the credit note for. Here you select " Create credit from" the " Options" menu.

 

2
A new page will open where you will find several settings for the credit note. When your are done, select " Save".


3
This will create a new invoice with a negative amount, balancing the original invoice. When you have selected " Balance immediately" in the previous screen there are also two internal payments booked. One payment on the original invoice and one payment on the credit note. 

4
When you view the two invoices in the " List view" under " Options", it should look like the image below.

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